Privacy policy

This Privacy Policy describes how Dread Love (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dreadlove.net (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Information We Collect

We may collect personal information from you and about your use of the Services, including:

  • Contact & order information: name, email address, phone number, shipping/billing address, order details, and communications with us.
  • Payment information: payment confirmation details. Payments are processed by our payment providers and we do not store full payment card numbers.
  • Account information (if applicable): login details and preferences you choose to save.
  • Device & usage information: IP address, browser type, device identifiers, pages viewed, interactions, and approximate location inferred from IP address.
  • Customer support information: the content of messages you send us and related details needed to help you.

How We Use Your Information

We use personal information for purposes such as:

  • Fulfilling orders: processing payments, shipping, providing tracking, and handling returns or issues.
  • Customer support: responding to requests, troubleshooting, and improving service quality.
  • Site operations: maintaining, improving, and securing the Services and preventing fraud.
  • Analytics: understanding how the Site is used and improving performance and content.
  • Marketing & advertising: sending promotional messages where permitted by law and showing ads that may be more relevant to you.

Cookies, Analytics & Advertising

We use cookies and similar technologies (such as pixels and tags) to operate the Site, remember preferences, understand usage, and support marketing and advertising.

  • Essential cookies: required for the Site to function (e.g., shopping cart and checkout).
  • Analytics cookies: help us understand how visitors use the Site (for example, which pages are visited and how the Site performs).
  • Marketing/advertising cookies: may be used to deliver and measure advertisements and to help show you more relevant content on and off our Site.

You can control cookies through your browser settings. If we provide a cookie consent tool/banner, you can also use it to manage your preferences. Disabling cookies may affect certain Site features.

How We Share Your Information

We may share personal information in the following situations:

  • Shopify: our store is hosted on Shopify, which processes information needed to provide the Services (including checkout and order processing).
  • Service providers: vendors who help us run our business (e.g., hosting, analytics, customer support, email delivery, fraud prevention, and shipping tools).
  • Payment processors: to process transactions and help prevent fraud.
  • Shipping & logistics: carriers and partners to deliver your order and provide tracking.
  • Advertising partners: if/when we run ads, we may share limited information (such as online identifiers or event data) to measure ad performance, limit frequency, and improve relevance.
  • Legal & safety: to comply with applicable laws, respond to lawful requests, or protect rights, safety, and property.
  • Business changes: in connection with a merger, acquisition, financing, or sale of all or part of our business.

International Transfers

We are based in Canada. Our service providers (including Shopify and analytics/advertising providers) may process, store, or access personal information in Canada, the United States, or other countries. Privacy laws may differ by jurisdiction. We take reasonable steps to protect your information consistent with this Privacy Policy.

Your Choices

  • Marketing emails: you can unsubscribe at any time using the link in our emails or by contacting us at hello@dreadlove.net.
  • Cookies & advertising controls: manage cookie preferences via your browser settings and, if available, our cookie consent tool/banner. You may also be able to limit ad personalization through your device or browser settings.
  • Account information: if you have an account, you may be able to update your information through your account settings.

Your Privacy Rights

Under Canadian privacy laws (including PIPEDA), you may have the right to request access to, correction of, or information about how we handle your personal information. Depending on your location, you may also have additional rights.

To make a request, contact us using the details below. We may need to verify your identity before completing your request.

Data Retention

We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and why we collected it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us personal information, contact us to request deletion.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated policy on this page and revise the “Last updated” date below.

Last updated: February 6, 2026

Contact

If you have questions, want to exercise your rights, or have a complaint about how we handle personal information, contact us at hello@dreadlove.net.