Refund policy

Professional dreadlock products and loc care essentials, made in Canada and shipped from Toronto.

We stand behind the quality of everything we make.

Dread Love products are trusted for professional loc maintenance, scalp care, and residue-free dreadlock styling.

Due to the personal and hygienic nature of our dreadlock products, scalp treatments, and hair care items, all sales are final. We do not accept returns, refunds, or exchanges except in cases of damaged or defective items.

Claim Window

If there is an issue with your order, you must contact us within 7 days of delivery. Requests made after this period may not be eligible for review.

For clarity: while some external platforms may display a general return window of up to 30 days, Dread Love only accepts and evaluates claims for damaged or defective items within 7 days of delivery.

What “Delivered” Means

An order is considered delivered when the carrier marks the shipment as Delivered or an equivalent status to the shipping address provided at checkout.

Damaged or Defective Items

If your order arrives damaged, defective, or unusable, we will work with you to resolve the issue.

To submit a claim:

  • Email hello@dreadlove.net within 7 days of delivery
  • Include your order number
  • Provide clear photos showing the issue
  • Include photos of the outer packaging, if applicable

Resolutions

If your claim is approved, we may offer one of the following, depending on the situation:

  • A replacement
  • A refund to the original payment method
  • Another appropriate resolution

If a return is required, instructions will be provided. Return shipping is the responsibility of the customer unless otherwise approved in writing.

Approved refunds are issued to the original payment method and are typically processed within 5–10 business days.

Final Sale Items

Except for approved damaged or defective claims, all items are non-returnable and non-refundable, including:

  • Opened or used products
  • Items purchased on sale or with a discount code

We do not accept returns for reasons such as change of mind, personal preference, or dissatisfaction once a product has been used or opened.

We do not guarantee suitability for individual hair types, preferences, or results.

Dread Love reserves the right to determine eligibility for any claim.

Shipping Availability

We currently ship within Canada only.

All orders are shipped from Toronto, Canada, ensuring consistent delivery times and no unexpected duties or cross-border fees for Canadian customers.

We are not currently accepting orders to the United States due to ongoing cross-border shipping conditions and import requirements. Shipping to the U.S. may resume in the future.

Shipping Details

  • Processing time: Orders are typically processed within 1–3 business days before shipment
  • Delivery time: Most orders arrive within 5–11 business days
  • Shipping rates: Calculated at checkout
  • Free shipping: Available on qualifying orders

Delivery timelines may vary slightly depending on location and carrier conditions.

Gift Cards

Digital gift cards are non-refundable and cannot be exchanged for cash or credit, except where required by law.

If you experience an issue with a gift card, contact hello@dreadlove.net.